Terms & Conditions
These terms & conditions apply to any of the products listed on skylight-blinds-direct.co.uk. Please read them before you buy from us.
By ordering products from us you agree to be bound by these terms & conditions. You should print a copy of these terms & conditions for future reference.
1. WHO ARE WE?
www.skylight-blinds-direct is a trading name for Meadow Blinds Ltd
Our registered office is Onward Chambers, 34 Market street, Hyde, SK14 1AH.
Our company number is 08130391. Our VAT number is 153440728.
2. YOUR STATUS
By placing an order through our site, you warrant that: (a) You are legally capable of entering into binding contracts; and(b) You are at least 18 years old; and in these conditions:
2.1 “Contract” means the contract, comprising these conditions, for supply of Product.
2.2 “Customer” means any customer who is purchasing outside the course of his or her business or trade.
2.3 “Order” means your payment for one of our products as illustrated on our website.
2.4 “Order Confirmation” means our email to you confirming the Order.
2.5 “you” / “your” mean the Customer submitting an order for Product.
2.6 “we”/”us”/”our” means Meadow blinds trading as Skylight Blinds Direct (as per 1. On these
terms and conditions).
2.7 “Website” means www.skylight-blinds-direct.co.uk.
3. DESCRIPTION OF OUR PRODUCTS
Standard products
• Any manual blind on our website that you can buy directly online through the standard ordering process (these blinds tend to be on the shelf products).
Non-standard products
• Any motorised skylight blind that can be ordered online through the standard ordering process (these blinds are made to order).
Flat roof blinds
• Any LanternLITE™ product or made to measure product that suits a flat roof of tilted roof window.
• These blinds are ordered with much liaison through the office and can be paid for directly through the standard website checkout process or via a payment link sent by us.
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
The Main steps of placing an order are set below.
4.1 Standard and non standard products from the website
• You choose your product from our website
• Add to your basket
• Checkout & pay by card or PayPal
• You will receive your blind within a set period of time. Standard products: 3-10 working days depending on size. Non standard products: 10-14 working days
4.2 Flat roof blinds
• You contact us for a quote
• We email you over a quote
• You confirm verbally or via email that you would like to proceed with the quote
• We send you over an order form where you fill out your measurements
• We send you a pro forma invoice
• You pay the invoice (by card or into our bank account)
• We provide you with the goods within an agreed upon time. Zip blinds lead time is usually 10 working days. Honeycomb blinds lead time is usually 3-4 weeks. These are subject to change.
5.SIGNING THE TERMS & CONDITIONS (FOR FLAT ROOF BLINDS)
If and when you want to place an order with us you will have to confirm acceptance of these terms & conditions by ticking a box and signing your name and dating it (flat roof blinds only). Such confirmation implies full acceptance of our terms and conditions of supply.
Once the terms & conditions have been signed, your order form has been acknowledged by the office and you have paid for your goods in full, we will get your order into production.
6. Order Acknowledgment
After placing an order, you will receive an e-mail from us acknowledging that we’ve received your order and payment (the Order Acknowledgment of Receipt). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We will inform you in writing if for any reason your order has not been accepted by us.
7. CONSUMER RIGHTS
7.1 Standard products
To cancel a Contract, you must inform us in writing.
• If the product has been dispatched already you will have to return the product via recorded delivery at your own cost
• Once the blind has been signed back into the factory and is in a saleable condition (proof required hence recorded delivery) we will give you a full refund less the original delivery charge if there was one.
7.2 Non-Standard products
To cancel a Contract, you must inform us in writing.
• If the product has been started in manufacture you can cancel less a 10% handling fee
• If the product has been dispatched already you will have to return the product via recorded delivery at your own cost
• Once the blind has been signed back into the factory and is in a saleable condition (proof required hence recorded delivery) we will give you a refund less 30% handling fee and the original delivery charge if there was one.
7.3 Flat roof blinds
• If the order has already been started by the factory you will not have any right to cancel the order.
8. RISK AND TITLE
8.1 The Products will be at your risk from the time of delivery. 8.2 Ownership of the Products will pass to you only once the Products have been delivered and we have received full payment of all sums due in respect of the Products, including delivery charges.
9. PRICE AND PAYMENT
9.1 The prices indicated on the site include VAT but exclude delivery costs, possible refunds or any other applicable taxes, which will be added to or deducted from the total amount due as set out in the summary of your order indicated prior to payment processing.
9.2 Prices are liable to change at any time, but changes will not affect orders we have expressly accepted in an Order Acceptance/invoice.
9.3 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the blinds listed on our site may be incorrectly priced.
9.4 We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation.
9.5 Payment for all Products must be by credit card, debit card, bank transfer or PayPal transaction.
9.6 All products available on our site are pro forma and will not be manufactured until the customer has paid in full.
10. FREE SAMPLES
Free samples are available to order on our website, over the phone or by email. If you choose a colour of blind based on images on the computer and you do not like the colour when you receive it we will not be able to refund your order.
11. DELIVERY
11.1 Any delivery time given by us is a best guess and we will not be liable to you for any loss or damage sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control. We outsource our delivery to UK couriers. Some UK postcode areas may be subject to a longer delivery time. Any delivery date indicated on the website, including in the Order Acceptance, are merely estimates and are not binding on us.
11.2 You must notify us of any faulty, damaged or missing products within 7 working days from receipt of the delivery of your order.
12. MIS-MEASURES
12.1 Full measuring instructions are available on our website. As flat roof blinds are manufactured according to the measurements you provide, it is very important that your measurements are accurate. We cannot accept the return of the roof lantern blind if the measurements provided to us are incorrect. You are advised to read the roof lantern blinds measurement information pages of our website for guidance on how to take the required measurements accurately. If you measure in- correctly we will try to help the best we can by collecting and using parts from your blind to make a blind the correct size for as cheaply as possible for you (chargeable to the customer).
12.2 If we make a blind at the incorrect size we will collect the blind and remake as per above.
13. FAULTY PRODUCTS
13.1 Standard blinds/Non-standard blinds
Products returned by you because of a defect will be refunded in full. This will include the delivery charge and any return charge (providing we are able to verify that the product is indeed defective). We will examine the returned product and notify you of whether you are entitled to a refund within a reasonable period of time. We will usually process the refund as possible. Alternatively we will remake the product free of charge (which ever solution is better for you).
13.1 Flat Roof blinds
If these blinds are faulty we have the right to collect and repair the blind. If your product does not function correctly, please refer to the instructions sent with the Product, consult our website, or contact a member of our customer services team on 0800 008 6293
If after examining the Product we determine that it is defective in components or manufacturing, we will replace it with an identical or equivalent product.
14. PRODUCT RETURNS PROCEEDURE
Please contact our Customer Services department for guidance on our Product returns procedure. Please send all Product securely in the original packaging.
15. REFUNDS
We will usually refund any money received from you using the same credit or debit card reference number used by you to pay for your original purchase.
16. OUR WARRANTY
Standard products: We guarantee all standard products for 3 years (batteries for one year)
Roof Lantern blinds: We guarantee all Roof lantern blinds for 5 years.
Scope
During the guarantee period, if your Product does not operate normally because of a defect in components or manufacturing, we will first repair it (in our factory) or send out parts for you to fix it.
If this does not repair the item we will replace it with an equivalent or identical product. The guarantee does not cover the cost of dismantling and refitting the products, nor the replacement of consumables such as batteries. Batteries are guaranteed for 1 year from date of receipt of order This guarantee does not affect your statutory rights.
Exclusions
The warranty will under no circumstances apply if faults are due to any of the following :
• You fit the product after it is clearly damaged on delivery. If the blind is damaged on delivery please notify the office and we will advise of next steps.
• If your product has been used for any other purpose than that for which we advised they are supplied.
• If installation, use or maintenance instructions have been disregarded and in particular :
• Connection to an unsuitable power source,
• Installation on or connection to an unsuitable product,
• Connection to devices that do not comply with standards
• Opening of or modification to the product or its components.
• In the event of shock, fire, lightning, flood, gales or any event beyond our control.
17. INSTALLATION
17.1 Please note that in most circumstances we do NOT provide installation services and you are fully responsible for arranging installation of the Products.
17.2 DO NOT ATTEMPT TO FIT ANY OF OUR THEY BLINDS IF APPEAR TO BE DAMAGED.
Doing so could be dangerous and is at your own risk. If the blind looks damaged please immediately email photos, your name and contact details to team@skylight-blinds-direct.co.uk and call 0800 008 6293. Please wait for us to advise how to proceed.
18. PRODUCT LIABILITY
We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which we advise that they are supplied, or in the absence of any such purposes having been advised, for all the purposes for which products of the type are commonly supplied.
18.1 Meadow blinds ltd declines all liability for the consequences of installation, use or maintenance of the product which does not comply with the product characteristics, instructions provided by us, uses, or the standards in force : you shall determine the suitability of the product for its intended use, with reference to usual standards, completed by information we provide to you. You are fully liable for the installation of our products.
18.2 We are not responsible for losses which happen as a side effect of the main loss or damage (including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.
18.3 Nothing in this clause or elsewhere in these terms and conditions limits in any way our liability:
18.4 Subject to the exclusions above, our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
18.5 Your statutory rights remain unaffected:
PLEASE ALSO NOTE THAT YOU MUST COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS OF THE COUNTRY FOR WHICH THE PRODUCTS ARE DESTINED. WE WILL NOT BE LIABLE FOR ANY BREACH BY YOU OF ANY SUCH LAWS.
19. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website.
For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
21. TRANSFER OF RIGHTS AND OBLIGATIONS
21.1 The contract between you and us is binding on you and us and on our respective successors and assigns, as from our acceptance of your order by sending the Order Acceptance e-mail.
21.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
21.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
22. EVENTS OUTSIDE OUR CONTROL
22.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
22.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack,
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
22.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
23. WAIVER
23.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
23.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
23.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14.
24. SEVERABILITY
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
25. OUR RIGHT TO VARY THESE TERMS & CONDITIONS
25.1 These terms & conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
25.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
25.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party ́ s only remedy shall be for breach of contract as provided in these terms and conditions.
26. LAW AND JURISDICTION
26.1 We have the right to revise and amend these terms and conditions from time to time.
26.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we
send you the Dispatch Confirmation (in which case we have the right to assume that you have SKYLIGHT BLINDS DIRECT : TERMS & CONDITIONS accepted the change to the terms and conditions, unless you notify us to the contrary within seven
working days of receipt by you of the Products).
26.3 This site, any exchange arising there-from and any Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to the use of this site or such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales. Our use of your personal data is governed by our “privacy policy” which can be found on our website.
